Early Help Service

Advice and support for children and their families, schools and early years settings.

Early Help Service

Advice and support for parents and carers, children and young people, schools and early years settings.
The Early Help Service is made up of local teams of professionals who deliver practical advice and support to children, young people and their families. We work closely with schools and early years settings.

We intervene ‘early’ in terms of the age of a child, and early in terms of an issue arising in the life of a child. The key areas with which we can help include:

  • Attendance at school;
  • Emotional and behavioural needs;
  • Parenting skills;
  • Delay in development and learning;

Areas in which we are able help in collaboration with partner agencies include:

  • Speech and language delay;
  • Domestic abuse;
  • Parental mental health;
  • Healthy eating and nutrition;
  • Child and adolescent mental health;
  • Family support;
  • Substance mis-use;
  • Benefit advice
  • Housing needs;
  • Employment advice.


The main access route is via a CAF referral from other agencies who think that we may be able to help. Referrals are mainly received from schools, nurseries, children’s centres, GPs, health visitors BUT parents /carers can refer to us directly and we welcome telephone conversations when we can discuss if any of our professionals can help with an issue that has arisen for a family.

Before we can start to work with your family we need your consent. Our service is confidential and you will be asked for permission for us to speak with other relevant professionals on your behalf.


Useful to know

Our duty desk is open every day (Monday to Friday) from 9-00 to 5-00 where you can contact an Early Help team member to discuss any issues with which you think we may be able to help.

The team can also provide a range of training for parents once a referral has been made which is mainly focused on parenting skills.