Southwark Information, Advice and Support Team (SIAS)


The Southwark Information Advice and Support (SIAS) team provides impartial, confidential advice and support about special educational needs and disabilities (SEND) to parents, carers and young people.



What we can help with


  • Queries related to SEN (special educational needs) support in educational settings

  • Help to prepare for meetings and/or attend meetings with you

  • Support to resolve disagreements

  • Information, advice and guidance for young people aged 16-25  

  • Advice on options available to you based on relevant legislation and guidance 

  • School exclusions

  • Training and information sessions throughout the year.  Topics include: starting primary and secondary school, pathways to employment, SEND tribunal appeals


You can watch this video to find out more about services provided by Information, Advice and Support teams.



Who is the service for?


Children and young people with SEND (special educational needs and disabilities) aged 0-25 and their families.   


SIAS is a self-referral service which means that parents, carers and young people contact us directly to request assistance. 



How can I access this service?




Telephone: 0207 525 3104

Our telephone line is open 9:00am - 5:00pm.  If the phone is busy you will be able to leave a message on our confidential answer phone.


Click here to book a slot at the virtual drop in. (every Tuesday, during school term-time, 9.30am - 1:30pm) 



How is this service funded?


The service is funded by Southwark Council and is a statutory council service.



Do you need to pay for this service?

This service is free. 



Confidentiality and Impartiality


Although we are funded by Southwark Council, we work at ‘arms-length’ from other local authority services.  This means that we are able to provide a confidential and impartial service to families and will not pass your information on to others unless instructed by you or unless it relates to a child protection concern.     


Further information



  • Child Law advice – specialist advice and information on child, family and education law to parents/carers.


  • Kidscape – provide anti-bullying information, advice and support. 


  • Details of other support and advocacy services specialising in health, social care and more can be found on this local offer page.    

The Council for Disabled Children (CDC) has produced the following videos to explain: