A commissioned service is an external organisation e.g. charity which the Local Authority fund to provide a service to Southwark residents.
All commissioned services have their own complaints policy. Advice on how to make a complaint about a charity or other providers can be found at:
It is still, however important that you feedback to Local Authority about the service you have received from a commissioned services as this will help inform what organisations are funded in future.
To feedback about a commissioned service :
Tel: 020 7525 3104