Southwark Hearing Support Service


The Southwark Hearing Support Service (SHSS) is part of Southwark Adults and Children’s Services. It also has close links with Children & Young People’s Audiology Centre in St. Thomas' Hospital.


The team is based at Southwark Council Offices Children & Adult Services, Level 4 Hub 2, PO Box 64529, London SE1P 5LX


Our aim is to work creatively and effectively to enable children and young people, aged from birth to 25 years with hearing loss, to make the most of their educational opportunities. We work closely in partnership with mainstream educational settings staff (nurseries, primary and secondary schools and 6 Forms), parents, carers audiology clinics, speech and language therapists, community paediatricians, social care and other agencies including voluntary organisations. Our base in Tooley Street enables us to have close links with educational and other services including voluntary organisations.


  • Assessment of functional hearing

  • Supporting access to the National Curriculum

  • Direct teaching and developing programme of support

  • Advice on adaptation to the teaching/listening environments

  • Advice and assistance to maintain personal amplification devices

  • Deaf Awareness- support on social development and self esteem

In some cases we teach specific skills including listening and communication skills, training in the use of residual hearing

  • Contribution to formal assessment of educational needs

  • Help to access other support agencies

  • Support group for parents

  • Newsletter published half termly

  • We listen!

  • Disseminating good practice

  • Deaf awareness training for mainstream schools staff and peer groups

  • Advice and training to mainstream school teachers

  • Assistance and advice on the adaptation of curriculum materials

We provide support in most appropriate setting. For under 5's children this includes:

  • In nurseries and day care centres

  • In the home


Pre-school children are offered visits at home and the nursery to provide support and guidance to parents/nursery staff. We develop an individual programme to facilitate the development of the child’s language and communication, and overall development, and to manage and support the use of amplification equipment. We liaise with health services and other educational departments to provide continuity of care.


For school age children:

  • In primary, secondary and 6th Forms

  • Support in specialist provisions out of borough


Those at mainstream schools receive regular visits, the frequency of which is based on need. The visiting Teacher of the Deaf will assess the needs, monitor progress, advise mainstream colleagues, and be involved in the support and training of Learning Support Assistants as well as working directly with the pupils.


We attend audiology clinics and hospitals for multi-disciplinary meetings with both a clinical and educational focus.

Children with hearing loss are normally referred by the audiology clinics or ENT departments following diagnosis. Audiology clinic will ask for your consent for your child to be referred to Southwark Hearing Support Service.

Parents and/or schools wishing for support for their children and who have a confirmation of hearing loss should telephone to discuss the child’s needs. Referrals will be acknowledged on receipt of a completed form and an appointment made for an initial visit when the audiology information has been received.

We encourage parents and schools requiring further information and advice to talk to the Southwark Hearing Support Service.

The service provides training for mainstream schools staff on:

  • Deaf awareness

  • Classroom strategies and language modification

  • Personal amplification devices

The service provides monthly “Coffee mornings” to support parents/carers of under 5s children with hearing loss. We offer after school trips to theatre and other activities for summer/winter party.

Southwark Hearing Support Service supports the work of our local Children's Hearing Services Working Group (CHSWG) branch and encourage parents and other interested parties to join. CHSWG aims to ensure that all services designed to support deaf children and their families work in a coordinated way.

If you wish to join this group please contact Southwark Hearing Support Service for more information.