Health Watch Southwark are the independent champion for patient and public voice in improving health and social care. They bring people together to influence and improve services, providing opportunities to share your experiences. They have places on various care boards and groups where they raise issues important to you.

Southwark Council do not investigate NHS complaints. Health watch Southwark can provide information and support on how to make a complaint, please see below;

Do you have a complaint about your NHS treatment or care?

Depending on which service (e.g. GP, or Hospital Trusts) you are complaining about, there are generally two steps:

• A local resolution (trying to sort out the complaint directly with the Service )
• External resolution (escalating the complaint or going outside of the Service Provider)

For more information about Health Watch Southwark, please visit: healthwatchsouthwark.co.uk

Last updated: 12 June 2020